It is the practice’s policy not to accept emails from patients regarding clinical matters. We do not believe that is appropriate to discuss more complex matters (such as queries regarding medical symptoms, treatments etc.) over email as we may not be in a position to respond quickly and we do not feel it is clinical best practice.
Should a patient have a general, non-clinical query, it should be sent to (firstname.lastname@example.org). The patient will then receive an automated response from the Practice acknowledging their email and confirming when they can expect a response. If the matter is urgent, the Practice should be contacted directly as we cannot guarantee as emails will be monitored daily.